Return & Exchange Policy – Aurelia

At Aurelia, customer satisfaction is the true gem in our crown. We strive to provide a shopping experience filled with trust, elegance, and peace of mind.

1. Return & Exchange Period
We accept returns or exchanges within 14 days from the delivery date, only in cases of manufacturing defects or issues with the product.

2. Eligibility Conditions

• Items must be in their original condition, unused, and in full premium packaging.
• Customers are kindly asked to provide a photo of the issue to assist with the review process.

3. Non-Returnable Items

• Custom-designed or engraved pieces are not eligible for return or exchange.
• Items damaged due to misuse or failure to follow care instructions are excluded from this policy.

4. How to Submit a Request
For return or exchange requests, please contact us via WhatsApp at 01064648075.
Shipping costs are the customer’s responsibility unless the issue is due to a product fault.